How to use HardTrack Device Diagnostics Tool for HTC and HTC II Devices

How to use HardTrack Device Diagnostics Tool for HTC and HTC II Devices



The HardTrack Diagnostics Tool is intended for checking on the current status of HTC or HTC II devices (HTC device).  Here are some examples of why you would use this tool:

- You want to know if a particular device has sufficient battery power to be used on a new concrete pour that is scheduled.
    o this feature allows you to check on the status of a device without the need to create a HardTrack Project.

- You want to know if a particular device has a good signal strength if you place it in a particular location at the job site.
    o this feature allows you to check on the status of a device without the need to create a HardTrack Project.

- After starting logging on a concrete pour, one of your sensors is not showing up or it is reporting temperatures that do not make sense. 
    o You can use this tool to see if you move the sensor to a different port if it reports temperatures that make sense, confirming that the sensor is okay and that your HTC device might have a port issue.

o You can use this tool to see if a backup sensor connected to an open port on the device, but not added to your project, is reporting temperatures that make sense, confirming that the issue with your active sensor is most likely a damaged sensor.
        - Now just add the backup sensor to your HardTrack Project and delete the sensor that is bad. 
No need to physically work with the HTC device and you will not have to swipe the device, because the backup sensor has been attached to the HTC device since the beginning of the pour and it has been reporting its temperatures behind the scenes all along.


How to access the most recent information available regarding one of your HTC devices:

1) Make sure that you are running version 5.1._01.64 or higher of HardTrack Desktop.

2) Using the HardTrack Desktop app, click on CloudDevice, All Devices, Health



A complete list of all of your devices will appear:


3) Locate the HTC device that you would like to utilize the HardTrack Diagnostics Tool to check and click on the device's Serial Number, the 1st column in the Device Health form contains a button, which will run the HardTrack Diagnostics Tool for that device:


Be patient, while HardTrack queries the HardTrack Cloud Server for the most recent information regarding your selected device.


When the information is ready, a complete display will appear. 
You can leave both the HardTrack Diagnostics Tool forms and the Device Health forms open when you return to the HardTrack Desktop so that you can refer to them while working with your HardTrack Projects.

HTC II device:


HTC device:


4) If you would like to see the updated information, after moving a sensor to another port or making some other change to the device, please swipe the device with the agent, after you see the Red LED lights, followed by Blue LED lights and all of the lights turn off, click the refresh button to see your updated information for the selected HTC device.


Note: you can also view the device command and connecting history by clicking on the Device Status button: