General
Best practices for protecting the temperature sensor probe's excess cable
Best practices for protecting excess cable place extra cable running from the device to the concrete placement in the shade Proper cable management of excess cable ensures accurate readings and prolongs sensor life. Why Sun Protection Matters Excess ...
How to Install HardTrack on your Mobile Device
First, open your device’s browser and go to the HardTrack Desktop website. Second, add an app shortcut to the website. Now, when you tap on the HardTrack app icon, your device will take you directly from your home screen to HardTrack. iPhone or iPad ...
HTS Codes to use for Customs Documents when returning items to Wake for Repair or returning Loaner and/or Demonstration Equipment
International customers returning items to Wake for repair, battery replacement, and the return of loaner and/or demonstration equipment Repairs and Battery Replacement: To avoid unnecessary tariffs, customers must use the following on both the ...
How to Open A Support Ticket with Wake Customer Care
To open a Support Ticket with Wake, click on the menu in the upper left of the HardTrack Dashboard Website. Then click on About Then click on the Link Complete the Form and Click Submit
Shipping the HTC II - Ground Only!
When you ship the HTC II, due to DOT regulations, they must be shipped ground only with the following labels. Each carton must include all (3) of these labels: a label stating that it is forbidden for transport aboard aircraft and vessels. a UN ...
Popular Articles
Installing the HTC Gateway - Stationary
The HardTrack Cloud Gateway - Stationary device (HTC Gateway) is intended for use in a permanent or semi-permanent location, such as a precast concrete facility, precast concrete yard, a large civil construction project, or a high rise building ...
Configuring HardTrack Web Portal
Configuring HardTrack Web Portal Menu Options Defined: When logged into the HardTrack Web Portal as an account administrator you are given extra options on the menu bar. The menu bar will now have a "Setup" option that appears as well. Under the ...
Configuring HardTrack Device Health Report & Repeating Alert Frequency
Configuring HardTrack Repeating Alert & Device Health Report Frequency: These settings can be found in HardTrack Desktop: Click on Contacts: Within HardTrack Desktop, on the Contact, hardtrack_connect, you will find the Alert & Health Report ...
Bluetooth Reader not Connecting to HardTrack running on Tablet
How to Restart the i-PORT Bluetooth Reader Connect the USB Charging Cable to the i-PORT Bluetooth Reader and connect the other end to a PC. This will reset the Reader
How to Turn on or off Alerts for a Project
To Maintain Alerts for a Project Access the Alert Settings under the Concrete Type After selecting the Concrete Type, Click on Target Alerts button You can now check or uncheck any of the Alerts or change the email/group id, etc. Remember to Click OK ...